Customer Success Manager
Updated 3 months ago
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The position is appealing for those looking to enter a growing tech company with a strong focus on customer satisfaction. However, the shift hours might deter candidates preferring traditional work schedules.
About this role
Join BrightEdge's Customer Success team in India, focusing on enterprise customers and driving onboarding efforts in a remote role.
What Customers Say
Feedback from current employees highlights a supportive work culture but notes the challenges of late working hours.
Expert Review
BrightEdge's Customer Success Manager position is a chance to make a significant impact in a rapidly expanding sector. The focus on enterprise customers indicates a potential for high engagement and meaningful work. However, it's the remote working model — while it offers flexibility, it may also lead to challenges in team cohesion.
The company emphasizes customer onboarding, which can be a rewarding experience for those passionate about enhancing customer journeys. Yet, the late shift timings (4:30 PM to 1:30 AM IST) may pose a hurdle for candidates who prefer standard business hours. This aspect could affect work-life balance significantly.
In terms of career growth, joining a new team during a global expansion could present unique opportunities for advancement. According to BrightEdge's site, their emphasis on digital performance marketing positions them well within the industry, making this role potentially valuable for resume-building.
