Customer Support
Updated 3 months ago
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The position offers valuable entry-level experience in the healthcare voice process, but the night shift requirement may deter some candidates. It’s ideal for early career professionals who are flexible with their working hours.
About this role
Join Firstsource as a Customer Support Executive in the International Voice Process, requiring basic MS Office skills and 10 months to 1 year of US healthcare voice experience.
What Customers Say
Employees appreciate the training and experience gained but note that night shifts can be challenging.
Expert Review
The role at Firstsource as a Customer Support Executive provides a great opportunity for those new to the healthcare industry. With a focus on US voice processes, candidates will gain valuable experience in a growing sector. The requirement for basic MS Office skills is standard, but it's crucial for effective communication and documentation.
Working night shifts from the office can be a significant adjustment. Candidates who thrive in night environments may find this role rewarding, while those preferring standard hours might struggle. The company values excellent communication skills, which are vital in handling healthcare inquiries.
Potential applicants should also consider the lack of disclosed salary details. While the company is reputable, understanding compensation expectations is essential for informed decision-making. Overall, this role a stepping stone for aspiring customer support professionals in healthcare.
