Retention & Customer Care Specialist
Updated 10 days ago
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The role offers a clear entry point into customer service for those willing to engage in conflict resolution. Yet, the lack of remote work might deter some candidates.
About this role
Join Tracker South Africa as a Retention Support Consultant to manage customer complaints and convert cancellations into new contracts.
What Customers Say
Workers appreciate the growth opportunities but mention the high-pressure environment and the need for prior experience.
Expert Review
The role at Tracker South Africa presents a unique opportunity for those interested in customer retention. Managing customer complaints can be demanding, but it offers valuable experience in conflict resolution. Converting cancellations to new contracts is a vital skill that can significantly enhance your career prospects.
The company prioritises a strong customer focus, which demands excellent communication skills and patience. Previous experience in a contact centre is a prerequisite, indicating the level of expertise required to succeed in this role. The lack of remote work may limit flexibility for some candidates, which is .
While the position offers a full-time opportunity, expect a challenging environment where you must quickly address and resolve customer issues. For those ready to embrace these challenges, this role can serve as a solid foundation in the customer service industry. For detailed job requirements, refer to Tracker's listing.
