CUSTOMER SERVICE SPECIALIST

City of Los Angeles, CA

The Customer Service Specialist handles business tax, licenses, and permits, addressing customer inquiries, billing questions, and complaints.

Last checked on June 24, 2026. We may earn a commission when you click through.

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The position offers a stable career in public service, but be prepared for a fast-paced and sometimes stressful environment.

✓ Stable employment with the City of Los Angeles. ✓ Opportunities for professional development. ✓ Diverse work environment.
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City of Los Angeles, CA Los Angeles

CUSTOMER SERVICE SPECIALIST

Updated 1 month ago

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The position offers a stable career in public service, but be prepared for a fast-paced and sometimes stressful environment.

About this role

The Customer Service Specialist handles business tax, licenses, and permits, addressing customer inquiries, billing questions, and complaints.

What Customers Say

Employees highlight the rewarding aspects of helping the public but also note the demanding nature of the work.

Expert Review

This role as a Customer Service Specialist with the City of Los Angeles is focused on assisting the public in navigating business taxes, licenses, and permits. The position requires knowledge of local regulations but also the ability to effectively resolve customer inquiries and complaints.

While the job promises a stable career opportunity, it can be quite demanding. Specialists often face high volumes of requests, requiring resilience and effective communication skills. According to the job description, employees must manage everything from billing questions to service complaints, which can be challenging in a fast-paced environment.

the position does not offer remote work options, which may deter some applicants. The role is best suited for those who thrive in an interactive setting and enjoy helping others navigate complex systems. Interested applicants can find more details and apply through Talent.com.

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