Shift Leader - Customer Service Associate

Potbelly - Oswego DT

Join Potbelly as a Shift Leader, where you'll focus on delivering exceptional customer service and maintaining a lively restaurant atmosphere.

Last checked on June 24, 2026. We may earn a commission when you click through.

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✓ Friendly work culture ✓ Opportunities for advancement ✓ Engaging work environment
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Potbelly - Oswego DT Oswego

Shift Leader - Customer Service Associate

Updated 3 months ago

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For those who enjoy a fast-paced restaurant atmosphere and working with people, this position at Potbelly could be a rewarding experience.

About this role

Join Potbelly as a Shift Leader, where you'll focus on delivering exceptional customer service and maintaining a lively restaurant atmosphere.

What Customers Say

Employees appreciate the friendly culture but note the demanding pace and noise levels as potential challenges.

Expert Review

At Potbelly, the Shift Leader position merges leadership with a passion for customer service. Employees are encouraged to create a welcoming atmosphere, making it essential to possess strong interpersonal skills. The role demands a knack for problem-solving, which can be a rewarding challenge in a busy restaurant setting.

The company emphasizes teamwork, and staff members often report a sense of camaraderie, enhancing the workplace experience. However, potential applicants should be ready for the high noise levels typical in such environments, which can be distracting.

While the position may start at entry-level pay, Potbelly's commitment to employee growth means there are opportunities for advancement. This could be a strategic move for those looking to build a career in hospitality. To learn more, visit Potbelly's official page at https://www.talent.com/redirect?acquisition_sub_id=10101&bpid=33ddb254127c4fd79ac67d3ade6b9f68&channel_1=default&channel_2=default&channel_3=default&context=api&eligible=yes&falcon=1&id=621255950626593043&initiator=remote+customer+service+work+from+home&is_gl=0&l=Chicago&pc=16&pid=09e69d91be48&publisher=7c2b7e61c1&puid=3dea3deegddfgddefddb3deb3de78ddbaddgedda3dee3dea3deb3de73ded3deg3dec3ded3ee33de93ee23dea3ee33beb3bed3cec3ee33def7dd9fdd83def3de9bddb9ddg3decddde&rdr=&sdb=2&search_id=6d38993e688fbe665ab10e6e1a0e6c80&source=RubikTech&testid=sonicCPCFloorTolerance20&utm_campaign=arbitrage&utm_medium=api&utm_product=7c2b7e61c1.

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