Customer Service Lead

Home Centre India

Customer Feedback Integration and Closed Loop Governance Feedback Capture and Structuring Own structured capture of customer feedback from calls, complaints, escalations, NPS verbatims, and service interactions for Furniture and Household categories Classify feedback by journey stage such as order c

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Home Centre India Mumbai

Customer Service Lead

Updated 3 months ago

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About this role

Customer Feedback Integration and Closed Loop Governance Feedback Capture and Structuring Own structured capture of customer feedback from calls, complaints, escalations, NPS verbatims, and service interactions for Furniture and Household categories Classify feedback by journey stage such as order c

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