Retention Support Consultant
Updated 19 days ago
| Job Type | Contract |
|---|
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This position offers valuable experience for those looking to advance in customer service, but the fixed term might not appeal to everyone. Ideal for individuals seeking immediate work.
About this role
Join Tracker South Africa as a Retention Support Consultant, managing consumer and business complaints and cancellations in a dynamic contact centre.
What Customers Say
Workers appreciate the supportive team environment but note the challenges of handling complaints.
Expert Review
This role requires adept handling of customer complaints and queries, making it crucial for individuals to excel in communication. The dynamic nature of the contact centre means no two days will be the same.
Given the 6-month duration, this position is perfect for those seeking temporary work. However, the short-term nature could limit long-term career advancement opportunities.
Customer service roles can be demanding, particularly when dealing with escalated complaints. The ability to remain calm and solution-focused is essential. According to Tracker South Africa's page, they value team support and collaboration, which can make the work environment more pleasant.
Be aware that while the role provides valuable experience, it may not offer extensive benefits associated with permanent positions. Consider this if you're seeking stability in your career.
