Customer Service Representative
Updated 1 month ago
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The $20 per hour starting wage is competitive, especially for entry-level positions. However, it requires handling a high volume of customer inquiries, which may not suit everyone.
About this role
Join Spectrum as a Customer Service Representative, where you'll assist customers with mobile products and billing over inbound calls.
What Customers Say
Employees appreciate the training provided but note the high-pressure environment due to call volumes.
Expert Review
The role of a Customer Service Representative at Spectrum provides a solid starting point for a career in customer support. With a starting pay of $20 per hour, it's competitive for entry-level positions in Kansas City. Employees will gain valuable insights into mobile products and services, enhancing their marketability.
However, the job comes with challenges. Representatives need to handle high call volumes, which can be stressful, particularly when dealing with frustrated customers. The position is not remote, requiring in-person attendance, which might limit flexibility for some candidates.
Our team found that while Spectrum offers substantial training and development opportunities, those looking for a more relaxed work environment may want to consider other options. According to the job listing on Talent.com, this role emphasizes the importance of product knowledge and customer engagement.
