Retail Customer Experience Manager
Updated 2 months ago
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If you thrive in a customer-focused retail environment and enjoy managing teams, this position at Michaels could be a solid fit.
About this role
Lead the delivery of high-quality custom framing solutions in select stores, ensuring timely completion of framing workloads alongside the Store Manager.
What Customers Say
Current employees appreciate the creative environment but note the challenges of managing customer expectations during busy times.
Expert Review
The Retail Customer Experience Manager role at Michaels offers blend creativity with leadership. This position involves overseeing the custom framing department in stores without a dedicated Framing Manager. You'll be responsible for ensuring that customers receive high-quality framing solutions in a timely manner, which can be both rewarding and challenging.
Managing the framing workload requires strong organizational skills and the ability to work under pressure, especially during busy periods. Those who excel in fast-paced environments will find this role fulfilling. It's crucial to engage with customers actively, ensuring their needs are met while leading a small team.
The job doesn't just stop at management; it's about fostering an environment where creativity thrives. If you have retail management experience and a passion for the arts, this position could be an excellent next step in your career. However, it may not be the best fit for individuals unfamiliar with custom framing processes.
For more details about the role and application process, you can visit Michaels' official job posting page.
