Client Service Consultant
Updated 3 months ago
| Job Type | Full-Time |
|---|
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This position offers a strong foundation for those seeking a career in customer service within the financial sector. However, it may not suit individuals looking for remote work opportunities.
About this role
As a Client Service Consultant, you'll provide professional service to clients via calls, emails, and in-person interactions, addressing their needs and concerns.
What Customers Say
Current employees often highlight a supportive work environment but note the challenges of handling customer complaints.
Expert Review
In the role of Client Service Consultant at Momentum, you'll be at the front line of customer interaction. This is a full-time position based in Durban, requiring proficiency in English and another official language. Effective communication is key, as you'll handle inquiries and resolve issues while adhering to service level agreements.
The job's demands include responding to a variety of client interactions, which can range from simple questions to more complex complaints. This makes it crucial to have strong interpersonal skills but also the ability to think on your feet. In a competitive market, Momentum's focus on professional development can provide valuable experience for career advancement.
While the position offers solid opportunities for growth, it does require being physically present in the office, which may not appeal to those seeking remote work. working in customer service can often involve dealing with challenging situations, requiring a level of resilience.
Overall, if you are passionate about providing exceptional service and enjoy a fast-paced work environment, this role could be a great fit. For more details, visit Momentum's career page here.
