Especialista em Atendimento e Retenção
Updated 3 months ago
| Job Type | Full Time |
|---|
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For those looking for a customer service role in a dynamic environment, this opportunity at GRUPO RBS could be rewarding, but be prepared for in-person work.
About this role
This full-time role focuses on retaining subscribers intending to cancel, providing support across various channels including phone, WhatsApp, email, and chat.
What Customers Say
Workers highlight the dynamic environment but note the challenges associated with subscriber retention.
Expert Review
At GRUPO RBS, the role of Customer Service and Retention Specialist is pivotal. Candidates must be prepared to tackle challenging conversations as they aim to retain subscribers who are considering canceling their services. The emphasis on communication skills means those with a knack for resolving issues and persuading others will thrive here.
This full-time position located in New York City offers the chance to engage with customers through various channels, including phone, WhatsApp, email, and chat. While the role presents an opportunity to enhance customer service skills, it can also be demanding, as retention efforts can lead to high-pressure situations.
The lack of publicly available salary information may be a drawback for some candidates. However, the position allows for personal growth within a well-established media company. According to the job posting on Talent.com, the requirements include a high school diploma, with ongoing college education preferred, opening the door for entry-level applicants eager to advance in their careers.
