Communications and Engagement Officer

Department of Customer Service

Join the Department of Customer Service as a Communications and Engagement Officer, earning between $113,574 and $125,720 plus super in a hybrid work environment.

Last checked on June 21, 2026. We may earn a commission when you click through.

✓ Attractive salary range ✓ Hybrid work flexibility ✓ Opportunity to influence public engagement

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Department of Customer Service New South Wales

Communications and Engagement Officer

Updated 3 months ago

Salary	A$113.6k–A$125.7k

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The position offers a competitive salary and the flexibility of hybrid work, making it ideal for professionals looking to influence government communications. However, the requirement for in-office days may not suit everyone.

About this role

Join the Department of Customer Service as a Communications and Engagement Officer, earning between $113,574 and $125,720 plus super in a hybrid work environment.

About the Company

The Department of Customer Service is dedicated to enhancing the customer experience across government services in New South Wales.

Key Highlights

✓ Salary range: $113,574 - $125,720 plus super
✓ Hybrid working model with minimum office attendance
✓ Focus on improving customer engagement strategies
✓ Opportunity to impact public service communication

Honest Take

This role offers a solid salary package and flexible working conditions, appealing to those passionate about public communication.

Pros

✓ Attractive salary range
✓ Hybrid work flexibility
✓ Opportunity to influence public engagement
✓ Public sector job stability

Cons

✗ Mandatory in-office days, which may limit flexibility
✗ Potential bureaucratic challenges in public service
✗ Niche focus may not suit all communication professionals

Best For

Ideal for those with strong communication skills and a passion for enhancing public services in New South Wales.

Watch Out

Keep in mind the hybrid model requires at least 2-3 days in the office, which may affect work-life balance.

What Customers Say

Feedback from current employees highlights the supportive work culture, though some express concerns about the rigid office attendance policy.

Expert Review

This position with the Department of Customer Service due to its attractive salary range of $113,574 to $125,720. The hybrid work model allows employees to balance home and office life, in today’s job market.

The role focuses on enhancing customer communication strategies, offering a chance to shape public service messaging. However, the necessity of in-office attendance could be a drawback for those valuing complete remote work.

Our editorial team finds that the public sector often comes with bureaucratic hurdles, which may limit the impact of your initiatives. It's important to weigh these factors against the job security and benefits offered by government roles.

For more details, you can visit the official listing at Department of Customer Service.