Shift Leader - Customer Service Associate

Potbelly - 135th & Metcalf

Join Potbelly as a Shift Leader to enhance customer experiences with great food and a positive atmosphere, while utilizing your problem-solving skills.

Last checked on June 22, 2026. We may earn a commission when you click through.

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If you're looking for a vibrant work environment and have a passion for customer service, this role at Potbelly could be a great fit. However, the noise level may not suit everyone, especially those preferring quieter workplaces.

✓ Energetic and sociable work environment ✓ Direct customer interaction boosts communication skills ✓ Opportunity for advancement within the company
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Potbelly - 135th & Metcalf Overland Park

Shift Leader - Customer Service Associate

Updated 2 months ago

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If you're looking for a vibrant work environment and have a passion for customer service, this role at Potbelly could be a great fit. However, the noise level may not suit everyone, especially those preferring quieter workplaces.

About this role

Join Potbelly as a Shift Leader to enhance customer experiences with great food and a positive atmosphere, while utilizing your problem-solving skills.

What Customers Say

Current employees appreciate the energetic work environment but highlight the challenges of managing noise and stress during busy shifts.

Expert Review

This opportunity at Potbelly offers a vibrant atmosphere where customer service is paramount. The role demands strong interpersonal skills and a willingness to engage with patrons actively. The restaurant's lively environment can be both rewarding and challenging, especially for those unaccustomed to a high-energy setting.

Employees often mention the fast-paced work as a significant aspect of their daily responsibilities. While this can be thrilling, it may also lead to stress during peak hours. It's crucial for potential applicants to assess their comfort level with noise and multitasking.

According to the official Potbelly site, team members play an essential role in creating a welcoming experience for customers, which can lead to personal growth and development within the food service industry. Overall, this position is perfect for those who thrive on interaction and enjoy a bustling workplace.

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