Customer Service - Faculty Support
Updated 1 month ago
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If you're passionate about education and customer service, this role at Pearson offers make a difference while working closely with faculty.
About this role
This role supports Faculty Support agents, providing coaching and handling escalated issues in real-time, along with managing course builds for high-service accounts.
Expert Review
At Pearson, the Customer Service - Faculty Support role for its focus on real-time support and mentoring. This position requires individuals who can effectively coach Faculty Support agents while handling escalated customer issues. The ability to manage course builds adds an extra layer of responsibility, emphasizing the need for strong organizational skills.
The role's on-site requirement in Salem may deter remote work enthusiasts, but it offers a unique chance to directly engage with faculty and enhance their experience. The fast-paced nature of the job means that employees must be adept at problem-solving and maintaining composure under pressure.
Overall, this position is well-suited for those with a passion for education and strong customer service skills. If you thrive in a collaborative environment and enjoy helping others succeed, this role could be a fulfilling opportunity. For more details, visit Pearson's official page.
