Customer Service - Faculty Support

Pearson

This role supports Faculty Support agents, providing coaching and handling escalated issues in real-time, along with managing course builds for high-service accounts.

Last checked on June 14, 2026. We may earn a commission when you click through.

If you're passionate about education and customer service, this role at Pearson offers make a difference while working closely with faculty.

✓ Opportunity to mentor and coach others ✓ Engaging work in an educational environment ✓ Hands-on involvement with course development

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Pearson Salem

Customer Service - Faculty Support

Updated 2 months ago

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If you're passionate about education and customer service, this role at Pearson offers make a difference while working closely with faculty.

About this role

This role supports Faculty Support agents, providing coaching and handling escalated issues in real-time, along with managing course builds for high-service accounts.

About the Company

Pearson is a global education company known for its innovative learning solutions and commitment to improving educational outcomes.

Key Highlights

✓ Real-time support for Faculty Support agents
✓ Coaching and mentoring opportunities
✓ Management of course builds for premium accounts
✓ Direct involvement in customer service escalations
✓ On-site position in Salem, Oregon

Honest Take

This position is ideal for those with strong coaching skills and a desire to enhance customer service in an educational setting.

Pros

✓ Opportunity to mentor and coach others
✓ Engaging work in an educational environment
✓ Hands-on involvement with course development
✓ Potential for career growth within Pearson

Cons

✗ On-site requirement may limit flexibility
✗ High-pressure environment due to real-time support
✗ May involve dealing with challenging customer situations

Best For

Ideal for individuals who have a background in education or customer service and are looking to impact faculty support directly.

Watch Out

Be prepared for a fast-paced environment that demands quick thinking and effective communication skills.

Expert Review

At Pearson, the Customer Service - Faculty Support role for its focus on real-time support and mentoring. This position requires individuals who can effectively coach Faculty Support agents while handling escalated customer issues. The ability to manage course builds adds an extra layer of responsibility, emphasizing the need for strong organizational skills.

The role's on-site requirement in Salem may deter remote work enthusiasts, but it offers a unique chance to directly engage with faculty and enhance their experience. The fast-paced nature of the job means that employees must be adept at problem-solving and maintaining composure under pressure.

Overall, this position is well-suited for those with a passion for education and strong customer service skills. If you thrive in a collaborative environment and enjoy helping others succeed, this role could be a fulfilling opportunity. For more details, visit Pearson's official page.

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