Strategic Client Services Lead

NSW Department of Customer Service

The NSW Department of Customer Service seeks a Senior Client Services Lead with strong client service and analytical skills to lead service initiatives.

Last checked on July 5, 2026. We may earn a commission when you click through.

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A strong opportunity for seasoned professionals in client services, but may not suit those seeking remote work or entry-level positions.

✓ Full-time, stable government role ✓ Impactful position with strategic leadership ✓ Located in key NSW cities
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NSW Department of Customer Service New South Wales

Strategic Client Services Lead

Updated 1 month ago

Job Type Full Time

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A strong opportunity for seasoned professionals in client services, but may not suit those seeking remote work or entry-level positions.

About this role

The NSW Department of Customer Service seeks a Senior Client Services Lead with strong client service and analytical skills to lead service initiatives.

What Customers Say

Current and former employees appreciate the role's potential for making a difference, though some note the competitive nature of government positions.

Expert Review

The Strategic Client Services Lead role at the NSW Department of Customer Service offers a chance to influence government performance and insights significantly. It demands a analytical prowess and client service experience, making it essential for candidates to showcase previous achievements in these areas.

With the position based in Parramatta or Orange, applicants will find a vibrant environment to work within. The role promises an opportunity to lead key service initiatives, but candidates must be aware that it is not a remote work option, which could deter some potential applicants.

While the specific salary range is not disclosed, the stability of a government position can be attractive. However, the lack of transparency around compensation might raise concerns for those prioritising salary in their job search. Overall, this position is best for seasoned professionals ready to make a tangible impact in public service.

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